1. All electronic devices sold by International Group For Import (IGFI) are warranted for ONE year.
2. The original invoice is required to verify the serial number and validate the warranty period in order to benefit from warranty services.
3. Warranty is provided by replacing defective spare parts in case of a factory defect and not necessarily by replacing the device or refunding its value. Failures resulting from the following scenarios are excluded from warranty service:
3.1 Misuse of the device or not following the proper usage instructions as provided in the device manual found inside the box or the instructions given on webpages or digital agreements upon the device activation
3.2 Breakage, dents, or an exposure to the external factors such as liquids, moisture or high heat.
3.3 Attempts repair or maintenance process by unauthorized party that is not approved by the warrantor as well as using non-SASO certified spare parts.
3.4 Operating system malfunctions or software malfunctions whether caused from the installed. applications by the customer or previously installed applications on the device.
3.5 Deleting Operating System files, hard-disk partitions or virus-related issues.
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